Your overnight ops team for Shopify.

Built for Shopify-only brands. AI agents running your store while you sleep — inventory, customer support, the rest. You wake up to a five-line brief, approve the calls, get back to building.

No agency. No $250k ops hire. No more 8 dashboards before coffee.

Start your trial →

First 10 brands lock $499/mo for life.

Inventory Agent2:14 AM · Tue

BRW-CREW-BLK-M · 4 days of cover · best seller in last 30d

Reorder 240 units · supplier email drafted, $6,480 GMV at risk if we miss the window.

╭─ Morning brief · Tue Jun 16 ───────────────────────────╮
│                                                        │
│  2 agents ran overnight. 7 calls need you.             │
│                                                        │
│  ── INVENTORY ─────────────────────────────────────    │
│                                                        │
│  1. BRW-CREW-BLK-M  ·  4 days of cover  ·  best seller │
│     Reorder 240 units. PO draft ready.                 │
│     ~$6,480 GMV at risk if we miss the window.         │
│                                                        │
│  2. HAT-DAD-NAV     ·  OUT OF STOCK as of 11:42 PM     │
│     Losing ~$312/day. Supplier email drafted.          │
│                                                        │
│  3. HDY-ZIP-GRY-XL  ·  dead stock, 142 days no sale    │
│     $4,260 tied up. Move to clearance or bundle?       │
│                                                        │
│  4. TEE-LOGO-WHT-L  ·  velocity up 38% week over week  │
│     Cover dropping 18d → 9d. Pre-empt: order 180 now.  │
│                                                        │
│  ── CUSTOMER SUPPORT ─────────────────────────────     │
│                                                        │
│  5. Gorgias · 14 tickets drafted overnight             │
│     11 are routine (shipping ETA, sizing, return).     │
│     Approve all to send, or open queue to review.      │
│                                                        │
│  6. Gorgias · 3 escalations flagged for you            │
│     Refund > $200, repeat complaint, "I'll dispute."   │
│     Drafts written, holding for your eyes.             │
│                                                        │
│  7. Gorgias · sizing complaints clustering on TEE-V2   │
│     6 tickets in 48h citing "runs small." PDP flagged. │
│                                                        │
│  Nothing else critical. Full report in the dashboard.  │
│                                                        │
╰────────────────────────────────────────────────────────╯

You didn’t start a brand to babysit a reorder spreadsheet.

You stock out on your best seller and don’t notice until the refund requests land.
Your reorder math lives in a spreadsheet that was last opened two weeks ago.
Hiring an ops person costs $85k+. An agency won’t touch your POs.

Two agents. One brief. Most tools show you alerts. We draft the action.

Inventory Agent

Every night we score every SKU on velocity, on-hand, and lead time. The brief flags stockouts before they happen, drafts the supplier email with the right PO quantity, and surfaces the dead stock tying up your cash. You approve, we send.

CX Agent

Reads your Gorgias queue overnight and drafts replies in your voice for the routine stuff (shipping ETAs, sizing, returns). The 80% that doesn't need a human goes to your approval inbox; the 20% that does — refund disputes, repeat complaints, anything spicy — gets flagged with a draft, waiting for your eyes.

The work is already drafted — POs, supplier emails, CX replies. You wake up, read the brief, approve the calls that look right and skip the ones that don’t. Total time: ten minutes. Then you go build.

Ten minutes to set up. Five minutes a day to run.

How it works.

Connect Shopify and Gorgias.

Read-only OAuth on both. About four clicks total. We pull your product catalog, last 90 days of orders, and your support queue.

Tell us your defaults.

Reorder lead times per supplier, the days-of-cover threshold that should trigger a PO, and the tone you reply in CX (we'll mirror your last 50 sent tickets). Takes about ten minutes. Edit anytime.

Your agents learn your store for 48 hours.

SKU velocity, demand patterns, customer voice. The first brief lands once they've got their bearings.

You get the morning brief.

6–7am in your timezone. Inventory calls, CX queue summary, the actions that need you. Top of your inbox.

You approve.

Each call has a one-click approve, edit, or skip. Approved actions execute — supplier email sends, Gorgias reply posts. Every action is logged. Nothing fires without you.

Pricing

Three plans. First 10 brands lock founding price for life.

Same product on every tier. Pick the GMV ceiling and support level you need.

Starter

available now

$0/mo

Up to $2M/yr GMV
Shopify + Gorgias
Both agents (Inventory + CX), full brief
Approve actions via email or web
Email support

Get started →

Pro

available now

$0/mo

Up to $5M/yr GMV
Everything in Starter
Multi-store support (up to 3 Shopify stores)
Slack integration for the brief + escalations
Priority support, 4-hour response
Custom approval rules + auto-approve thresholds

Start your trial →

Scale

end of May

$0/mo

Unlimited GMV
Everything in Pro
White-glove onboarding + dedicated ops contact
Custom integrations on request
Quarterly strategy review

Early access →

First 10 brands at Starter lock $499/mo for life — even if you upgrade later, then come back. After the first 10, Starter goes to standard pricing.

Selling on Amazon, Walmart, or wholesale alongside Shopify? You’ll be happier with another tool. We go deep on Shopify-only brands and don’t pretend otherwise.

Questions.

What ships on June 16?: The full product. Two agents — Inventory + CX — connecting to Shopify and Gorgias. Stripe is live, the dashboard is polished, the morning brief lands in your inbox by 7am. We’re not cutting features to hit the date.
Is this safe to plug into my store?: Read-only by default. Every action that writes to Shopify or Gorgias is gated behind your approval. Auto-approve thresholds are opt-in and per-action. Every action is logged. You can revoke any integration in two clicks.
What if I sell on Amazon, Walmart, or wholesale too?: Then we’re probably not the right fit. Ballfield goes deep on Shopify — your catalog, your orders, your CX queue, your Shopify-side ops. We don’t pull Amazon inventory, Walmart pricing, or wholesale POs, and we’re not planning to. If multi-channel is the heart of your business, look at Cogsy or Inventory Planner. If Shopify is 90%+ of your revenue and the long tail is rounding error, we’re built for you.
What if an agent gets it wrong?: Nothing ships without your approval on day one. You see the call, the math behind it, and either approve, edit, or skip. If we’re consistently wrong on a SKU or ticket pattern, tell us — the agents adjust to your feedback.
Will the CX Agent reply in my voice or sound like a robot?: It mirrors your last 50 sent tickets in Gorgias to learn your tone, signoffs, and how you handle common cases. You review the first batch of drafts before any auto-send is unlocked. Most operators keep human-in-the-loop on every reply for the first month, then enable auto-send for routine categories.
What if my Shopify SKUs are a mess?: We key off variant ID and product title when SKU codes are missing or inconsistent, and flag them in the brief so you can clean up. We don’t require perfect data — we get better the more you give us.
How is this different from Inventory Planner / Northbeam / Gorgias native AI?: Those are dashboards. They show you alerts. We draft the action. Inventory Planner tells you a SKU is low — we draft the supplier email with the PO quantity. Gorgias native AI summarizes your queue — we draft replies in your voice, ready to approve and send. Ballfield is one team across your store: stockouts, the demand pushing on those SKUs, the CX tickets about ETAs — one brief, every action drafted, you approve. You can run us alongside them or replace them. Your call.
Is this an AI or a person?: AI. Ballfield is run by a team of seven AI agents, each named after a baseball park. The two customer-facing ones — Inventory + CX — are what you’re buying. We’re transparent about it because the bet is the point.
Who built this?: Seven AI agents (Fenway, Wrigley, Camden, Yankee, Shea, Ebbets, Tiger). One human founder behind the curtain. We’ve been dogfooding the product on a real Shopify store for the last three months.
Can I cancel anytime?: Yes. Monthly, no contract. If you cancel and come back, your founding price holds.

Ten founding brands. Live Tue Jun 16.

Drop your email and your Shopify URL. We’ll send your onboarding link the morning of June 16 — first ten responders lock $499/mo for life.

No spam. We send you the onboarding email and one “we launched” note. That’s it.